Scope and Updates of This Privacy Policy

This Privacy Policy applies to your use of Speedy Fix Engine Solutions LLC’s website, mobile apps, and all related products and services (collectively, the "Services"). It covers how we collect, process, and protect your personal information when you access or use our services in the United Arab Emirates (UAE) and the United Kingdom (UK).

By using our Services, you agree to this Privacy Policy. We may revise this policy from time to time by posting updated versions on our website and notifying you via email or other channels where applicable.

1. Controller and Contact Information

Speedy Fix Engine Solutions LLC is responsible for collecting and processing your personal data. Depending on your location, our regional offices are in UAE and UK will serve as data controllers.

Contact Details:

• UNITED ARAB EMIRATES Office: AL FAHIDI, BUR DUBAI, BUR DUBAI, DUBAI, 00000, Dubai, UAE
• UNITED KINGDOM Office: UNIT 4, 2nd FLOOR, TAMIAN WAY, HOUNSLOW, LONDON, TW46BL, UK
• Email: [email protected]

2. What Personal Data We Collect

We collect various types of personal data from you depending on how you interact with our Services, including:

2.1 Personal Data You Provide

• Account Registration Data: Name, email address, phone number, password, shipping/billing addresses, and other account-related information.
• Transaction Information: Details related to your purchases, sales, bids, and returns, including order history, payment details (credit card, bank information), and delivery preferences.
• Communications: Information provided when contacting customer support or communicating with other users via our messaging tools.

2.2 Automatically Collected Data

• Usage Data: IP address, browser type, operating system, access times and pages viewed when you use our website or app.
• Location Data: When you use our mobile application or website, we may collect your precise data or approximate location for services such as product delivery and pickup, provided that you have consented.
• Device Information: Device identifiers, hardware settings, and browser information for security and functionality purposes.

2.3 Data from Cookies & Similar Technologies

• Cookies: We use cookies and tracking technologies to store information about your use of our services, including items added to your basket, preferences, and pages viewed. For more information on how we use cookies, please refer to [Cookie Policy]

2.4 Data from Third Parties

We may collect additional information from third-party sources such as:

• Credit agencies For verification purposes when providing payment or credit services.
• Data providers that offer marketing or analytics services.
• Publicly Available Sources, such as government databases or social media profiles, when permitted by law.

3. Why We Collect Your Personal Data

We use your personal data for the following purposes:

3.1 Performance of Our Contract

We process your personal data to:

• Performance of Our Contract: Enable buying and selling of auto parts, processing payments, and arranging deliveries.
• Customer Support: Handle inquiries, troubleshoot problems and provide assistance.
• Manage Your Account: Update your information, manage preferences and view your order history.

3.2 Legal Obligations

We process personal data to comply with legal requirements in the UAE and UK, including:

• Tax and Regulatory Compliance: Submit transaction data when needed for tax or regulatory purposes.
• Fraud Prevention: Detect, prevent, and investigate fraudulent transactions and unauthorized activities.

3.3 Legitimate Interests

We may process your personal data based on our legitimate business interests, including:

• Improvement of Services: Analyze trends and usage to enhance our platform and provide a personalized experience.
• Marketing Communications: Send promotional offers and recommendations based on your preferences.
• Security: Protection from unauthorized access, data breaches, and other threats.

4. Sharing Your Personal Data

We do not sell your personal data. However, we may share it with the following categories of third parties:

4.1 Service Providers

We work with third-party companies to facilitate payment processing, order fulfillment, and customer service. These providers may include:

• Payment Processors (e.g., banks and financial institutions)
• Delivery and Logistics Partners (e.g., couriers, shipping companies)
• IT and Security Providers (e.g., hosting services, fraud prevention systems)

4.2 Legal Compliance

We may disclose your personal data when required to do so by law, such as to respond to court orders, regulatory requests, or to defend against legal claims.

4.3 Business Transfers

In the event of a merger, acquisition or sale of assets, your personal data may be transferred as part of the transaction. We will notify you of these changes and provide you with choices regarding your personal data.

5. International Data Transfers

As Speedy Fix Engine Solutions LLC operates in both the UAE and UK, Your personal data may be transferred to and processed through these areas. We guarantee that such transfers comply with UAE and UK data protection laws, including the UK GDPR, through appropriate safeguards like standard contractual clauses.

6. Retention of Your Personal Data

We retain your personal data for as long as necessary to provide our services and fulfill the purposes described in this policy. This includes retention to:

• Meet Legal Obligations: Comply with laws requiring record-keeping (e.g., tax regulations).
• Dispute Resolution for Sellers: Retain records for legal claims, auditing, or other regulatory purposes.

Once your data is no longer needed, we securely delete or anonymize it.

7. Your Privacy Rights

You have the following rights under the UK GDPR and UAE data protection laws:

• rightAccess: Request access to your personal data
• Right to Rectification: Correct inaccurate or incomplete data.
• Right to Erasure: Request deletion of your personal data where legally applicable.
• Right to Restrict Processing: Request that we limit the processing of your data in certain circumstances.
• Right to Data Portability: Obtain a copy of your personal data in a structured, commonly used format.
• Right to Object: Object to the processing of your personal data for certain purposes, such as marketing.

To exercise these rights, please contact us at [email protected]

8. Cookies & Tracking Technologies

We use cookies to improve your user experience, track site performance, and deliver personalized advertising. You can control cookies through your browser settings. For more information about our use of cookies, please see our website Cookie Policy.

9. Security Measures

We implement technical and organizational measures to protect your personal data from unauthorized access, disclosure or misuse. These include encryption, secure servers, and regular audits. Despite these efforts, no system can be completely secure, and we encourage you to take measures to protect your account information.

10. Children's Privacy

Our Services are not intended for children under 18 years of age. We do not knowingly collect personal data from minors. If we discover that we have collected such information, we will take immediate steps to delete it.

11. Automated Decision Making

We do not engage in automated decision-making that has legal or similarly significant impact on you. If we implement such systems in the future, you will be notified and safeguards will be put in place.

12. Updates to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our services or legal requirements. We will notify you of any significant changes via email or through updates on our website.

Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us:

Speedy Fix Engine Solutions LLC

• Email: [email protected]
• UNITED ARAB EMIRATES Office: AL FAHIDI, BUR DUBAI, BUR DUBAI, DUBAI, 00000, Dubai, UAE

• UNITED KINGDOM Office: UNIT 4, 2nd FLOOR, TAMIAN WAY, HOUNSLOW, LONDON, TW46BL, UK